Kountry Global Privacy Policy

Kountry Global Privacy Policy

Last updated: June 18, 2026
Effective date: June 18, 2026

Kountry Global LLC (“Kountry Global,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use https://kountryglobal.com, purchase our products, create an account, contact us, interact with our marketing or social media, or otherwise use our related services (collectively, the “Services”).

Kountry Global LLC is the controller of personal information covered by this Privacy Policy unless otherwise stated. Our store is hosted by Shopify, which also processes personal information as described in the Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers.

This Privacy Policy should be read together with our Terms of Service, Return and Refund Policy, Shipping Policy, and any notices presented when personal information is collected.

Personal Information We Collect

The personal information we collect depends on how you interact with the Services.

Information You Provide

We may collect:

- Contact information, such as your name, email address, telephone number, billing address, and shipping address
- Account information, such as login credentials, profile details, saved preferences, and account activity
- Order and transaction information, such as products viewed or purchased, order value, currency, discounts, order history, returns, exchanges, refunds, and delivery information
- Payment-related information, such as payment method type, billing details, payment authorization status, and transaction identifiers
- Communications, such as customer-support requests, return or refund requests, reviews, survey responses, contest entries, verification responses, and other messages you send us
- Marketing information, such as subscription status, communication preferences, and consent records
- User-generated content, such as product reviews, photographs, comments, or social media content you choose to submit

Payments are processed by third-party payment providers. Kountry Global does not directly store complete payment card numbers or card security codes.

Information Collected Automatically

When you use the Services, we and our service providers may automatically collect:

- Device and browser information, including device type, operating system, browser type, IP address, device or cookie identifiers, and network information
- Usage information, including pages viewed, searches, products viewed, cart activity, checkout activity, clicks, referring pages, session activity, and timestamps
- Approximate location derived from an IP address or similar information
- Cookie, pixel, tag, and advertising information, including interactions with our website, emails, advertisements, and marketing campaigns
- Security and diagnostic information, including login activity, system logs, error reports, and indicators of suspicious or malicious activity

Fraud Prevention and Transaction Verification Information

We and our service providers may collect, receive, generate, or infer information used to protect transactions and the Services, including:

- Billing and shipping consistency
- Address and payment-verification results
- Device, browser, network, and approximate-location signals
- Account, order, return, refund, and transaction history
- Transaction velocity, unusual activity, and risk indicators
- Fraud scores, security alerts, and verification status
- Customer verification responses and supporting information when reasonably required
- Checkout timestamps, policy acknowledgments, consent records, and the policy version associated with a transaction
- Shipment, tracking, delivery, signature, photographic, geolocation, or carrier-event records where available
- Customer communications, return records, refund records, and payment-dispute information

We do not receive or retain your card security code merely because a payment provider reports whether its verification succeeded.

Information From Other Sources

We may receive personal information from:

- Shopify and ecommerce service providers
- Payment processors, financial institutions, and payment networks
- Fulfillment providers, including Printful
- Shipping carriers and logistics providers
- Fraud-prevention, identity-verification, and security providers
- Customer-support, review, email, SMS, and messaging providers
- Analytics, advertising, and social media platforms
- Publicly available sources and other parties when permitted by law

If you interact with us through a social media or messaging platform, the information we receive depends on your activity, settings, and the platform’s privacy practices.

How We Use Personal Information

We may use personal information to:

- Provide, operate, and improve the Services
- Process, verify, fulfill, track, and deliver orders
- Administer accounts, payments, returns, exchanges, refunds, promotions, and customer support
- Communicate about orders, accounts, deliveries, policy updates, security, verification, and service matters
- Personalize the website, product recommendations, content, and customer experience
- Send marketing communications where permitted by law
- Measure and improve website performance, products, campaigns, and advertising
- Detect, assess, investigate, and prevent fraud, payment abuse, unauthorized activity, security incidents, and policy violations
- Conduct automated and manual order review, request reasonable verification, and determine whether to hold, approve, cancel, decline, or refund a transaction
- Maintain transaction, consent, delivery, return, refund, and dispute records
- Respond to chargebacks, payment disputes, legal claims, or regulatory requests
- Comply with legal, tax, accounting, sanctions, recordkeeping, and regulatory obligations
- Protect the rights, property, safety, and integrity of Kountry Global, our customers, our service providers, and others
- Complete a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction

We may aggregate or de-identify information and use it for lawful business purposes. We will not attempt to re-identify information that applicable law requires us to maintain in de-identified form.

Marketing Communications

Where permitted by law, we may send promotional emails, text messages, or other communications about products, launches, restocks, offers, and brand updates.

You may unsubscribe from marketing emails by using the unsubscribe link in the message. For SMS marketing, reply STOP to unsubscribe and HELP for assistance. Message frequency may vary, and message and data rates may apply. Consent to receive marketing text messages is not a condition of purchase.

Opting out of marketing does not prevent us from sending transactional or service communications, such as order confirmations, shipping updates, return or refund updates, customer-support messages, security notices, or verification requests.

Cookies and Similar Technologies

We and our partners, including Shopify, use cookies, pixels, tags, scripts, software development kits, local storage, and similar technologies to operate and secure the Services, remember preferences, understand usage, personalize experiences, measure performance, and support advertising.

These technologies generally fall into the following categories:

- Necessary: Required for functions such as security, authentication, shopping carts, checkout, payment processing, fraud prevention, and network management
- Functional: Used to remember choices and improve website features and convenience
- Analytics: Used to understand traffic, customer interactions, website performance, and product or campaign effectiveness
- Advertising: Used to measure campaigns, personalize advertising, and show ads based on activity over time and across websites or services

Where required by law, we obtain consent before using non-essential technologies. You may manage available choices through the Cookie Preferences link on our website. You may also adjust browser settings, although blocking some technologies may affect how the Services function.

Shopify’s privacy tools may recognize Global Privacy Control signals and apply them as an opt-out of sale, sharing, or targeted advertising where required by applicable law.

Third-party technologies that are not properly integrated with our consent tools may require separate configuration. We periodically review our storefront integrations, but your choices may also need to be managed directly with the relevant third party.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described in this Privacy Policy:

- Ecommerce and hosting providers, including Shopify
- Payment and financial-service providers, including Shopify Payments, Stripe, PayPal, Shop Pay, card networks, and financial institutions
- Fulfillment, shipping, and logistics providers, including Printful and shipping carriers
- Customer-support and communications providers, which may include Gorgias, Klaviyo, Infobip, email providers, SMS providers, and messaging platforms
- Fraud-prevention, verification, and security providers, which may include Wyllo and payment-risk providers
- Analytics, advertising, and social media providers, which may include Google, Meta, TikTok, Pinterest, Microsoft, and other advertising or measurement partners
- Review, content, and website-optimization providers, which may include Loox, TinyIMG, and similar ecommerce applications
- Automation, technology, cloud, and professional-service providers, such as Make, hosting providers, consultants, accountants, auditors, insurers, and legal counsel
- Government authorities, courts, payment-dispute participants, or other parties when reasonably necessary to comply with law, respond to valid legal process, investigate fraud, enforce agreements, or protect rights and safety
- Parties to a business transaction, including actual or prospective buyers, investors, lenders, advisers, or successors
- Other parties at your direction or with your consent

The specific providers used may change as our business and Services evolve. Providers may process personal information under their own privacy policies when they act as independent controllers.

We do not sell personal information for money. However, our use of certain advertising, analytics, or marketing services may be considered “sale,” “sharing,” or “targeted advertising” under some U.S. state privacy laws. Where applicable, you may opt out as described in the “Your Privacy Rights and Choices” section below.

We do not knowingly sell or share for cross-context behavioral advertising the personal information of individuals under 16.

Shopify and Third-Party Services

Our store is hosted by Shopify. Shopify collects and processes personal information when you access our store or use Shopify features such as Shop Pay or the Shop app. Depending on the features enabled, Shopify may use information about your interactions with our store and other merchants to provide, improve, personalize, or advertise its services.

For more information about Shopify’s processing and privacy choices, review:

- Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers
- Shopify Privacy Portal: https://privacy.shopify.com

The Services may link to third-party websites, applications, social networks, payment services, or other platforms. We do not control their independent privacy or security practices. Review their privacy policies before providing personal information.

Automated and Manual Order Review

We and our providers may use automated tools to identify potentially fraudulent, unauthorized, abusive, or high-risk transactions. These tools may evaluate transaction, device, network, account, verification, and behavioral indicators and may generate a risk score or recommendation.

A flagged transaction may be held for review, require additional verification, be canceled, be declined, or be refunded as described in our Terms of Service. Where required by law, you may request information about an applicable automated decision or ask for human review by contacting us.

We do not use personal information for profiling in furtherance of decisions that produce legal or similarly significant effects except as disclosed in this Privacy Policy or otherwise permitted by law.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and transaction records, comply with legal and tax obligations, prevent fraud, enforce agreements, resolve disputes, and protect legal rights.

Retention periods vary based on the type of information, the nature of our relationship with you, operational needs, applicable limitation periods, legal requirements, security and fraud risks, and any ongoing dispute or investigation.

For example, order, payment, tax, shipment, return, refund, consent, fraud-review, and dispute records may be retained after a transaction is completed when reasonably necessary for accounting, compliance, fraud prevention, chargeback response, or legal claims. When information is no longer required, we may delete, de-identify, or securely archive it in accordance with applicable law.

Data Security

We use reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information. These safeguards may include access controls, authentication, encryption, secure payment systems, monitoring, vendor controls, and fraud-detection measures.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please use a unique password, protect your account credentials, and notify us if you believe your account or personal information has been compromised.

International Data Transfers

Kountry Global is based in the United States. We and our providers may process or store personal information in the United States and other countries where we or they operate. Those countries may have privacy laws that differ from the laws where you live.

Where required by applicable law, we use recognized safeguards for international transfers, such as contractual protections, adequacy decisions, or other lawful transfer mechanisms. You may contact us for more information about safeguards applicable to your personal information.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have the right to:

- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Receive a portable copy of eligible personal information
- Opt out of the sale or sharing of personal information or its use for targeted advertising
- Opt out of certain profiling or automated decision-making
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Limit certain uses or disclosures of sensitive personal information
- Appeal our decision regarding a privacy request
- Receive equal service without unlawful discrimination for exercising privacy rights

You may submit a request by emailing support@kountryglobal.com. Please include “Privacy Request” in the subject line and describe the request and the state or country where you live.

You may also use the Cookie Preferences and Your Privacy Choices or data-sharing opt-out links available on our website. Where required by law, we recognize Global Privacy Control signals as a request to opt out for the browser and device sending the signal.

We may need to verify your identity before completing a request. Verification may require information reasonably necessary to match you with our records. If we cannot verify a request, we may be unable to fulfill it. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct identity verification.

To appeal a decision, reply to our response or email support@kountryglobal.com with “Privacy Appeal” in the subject line.

Some information may be exempt from a request, including information we must retain to complete transactions, provide requested products, detect security incidents, prevent fraud, comply with law, exercise legal rights, or maintain records required by law.

U.S. State Privacy Disclosures

This section applies to residents of U.S. states with comprehensive consumer privacy laws, to the extent those laws apply to Kountry Global.

The categories of personal information we may have collected during the preceding 12 months are described in “Personal Information We Collect” and include:

- Identifiers and contact information
- Customer records and account information
- Commercial and transaction information
- Internet, device, and electronic activity
- Approximate geolocation information
- Audio, electronic, visual, or similar information contained in communications or user-generated content
- Inferences, preferences, fraud indicators, and risk information derived from other information
- Sensitive personal information, such as account credentials or payment information processed by payment providers

We collect these categories from you, your devices, our service providers, transaction participants, social media and advertising platforms, and the other sources described above. We use and disclose them for the business and commercial purposes described in “How We Use Personal Information” and “How We Disclose Personal Information.”

We do not use or disclose sensitive personal information to infer characteristics about individuals or for purposes that require a right to limit under applicable California law.

We do not offer financial incentives or different prices based on the exercise of privacy rights unless we provide the notice and obtain the consent required by law.

California

California residents may have rights to know, access, correct, delete, and receive information; to opt out of sale or sharing; to limit certain uses of sensitive personal information; and to be free from unlawful discrimination.

Our disclosure of identifiers and internet or electronic activity to advertising and analytics partners may constitute “sharing” under California law, even though we do not receive money in exchange for personal information. You may opt out through our Your Privacy Choices or data-sharing opt-out page or by using Global Privacy Control.

California’s “Shine the Light” law may permit certain residents to request information about disclosures of personal information to third parties for their own direct-marketing purposes. You may submit a request using the contact information below.

Nevada

We do not sell “covered information” as that term is defined by Nevada law. Nevada residents may submit a verified request regarding any future sale using the contact information below.

Other States

Residents of other states may have rights to access, correct, delete, or obtain a copy of personal information and to opt out of targeted advertising, sale, or qualifying profiling. Available rights and exceptions vary by jurisdiction.

European Economic Area, United Kingdom, and Switzerland

If the processing of your personal information is subject to data-protection law in the European Economic Area, United Kingdom, or Switzerland, Kountry Global LLC is the controller of that information.

We process personal information under the following legal bases, as applicable:

- Contract: To process orders, deliver products, administer payments, provide support, and perform our agreements with you
- Legitimate interests: To operate and improve the Services, secure transactions, prevent fraud, maintain records, understand performance, and protect our business and customers, where those interests are not overridden by your rights
- Consent: For non-essential cookies, certain marketing, and other activities when consent is required; you may withdraw consent at any time
- Legal obligation: To comply with tax, accounting, consumer-protection, sanctions, regulatory, and other legal requirements
- Legal claims and vital interests: Where necessary to establish, exercise, or defend legal claims or protect an individual’s vital interests

You may have rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. You may also lodge a complaint with the data-protection authority where you live, work, or believe a violation occurred.

If we rely on legitimate interests, you may request information about our balancing assessment. If you object to direct marketing, we will stop processing your personal information for that purpose.

Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information in violation of applicable law, contact us at support@kountryglobal.com. We will investigate and take appropriate steps, which may include deleting the information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, Services, legal requirements, or other operational needs.

The “Last updated” date identifies the latest revision. Revised policies become effective when posted unless otherwise stated or required by law. If changes materially affect your privacy rights, we will provide additional notice or obtain consent where required.

Contact Us

For privacy questions, requests, complaints, or concerns, contact:

Kountry Global LLC
3827 S Carson St
Unit 505-25 PMB 1132
Carson City, NV 89701, USA
Email: support@kountryglobal.com
Website: https://kountryglobal.com