Contact information

Kountry Global Contact Information

Thank you for visiting Kountry Global. We are committed to providing exceptional customer service and timely support.

Customer Support

For questions regarding orders, products, shipping, account assistance, or general inquiries, please contact:

Email: support@kountryglobal.com

Returns & Refunds

For return requests, exchanges, refund inquiries, or damaged or defective items, please contact:

Email: returns@kountryglobal.com

Additional information regarding eligibility, procedures, and processing times is available in our Returns and Refunds Policy.

Legal Notices

For legal correspondence, intellectual property matters, compliance inquiries, or formal notices, please contact:

Email: legal@kountryglobal.com

Text Support

For general customer assistance and order-related questions, you may also contact us by text message:

Text: +1 (240) 503-1171

Message and data rates may apply depending on your mobile carrier.

Mailing Address

Kountry Global LLC
3827 S Carson St
Unit 505-25 PMB 1132
Carson City, NV 89701
United States

This address is for business correspondence only. Please do not mail returns to this address unless specifically instructed to do so by Kountry Global. Unauthorized returns may not be accepted or processed.

Business Hours

Customer support is available Monday through Friday, excluding holidays.

Response Times

We strive to respond to all inquiries as quickly as possible.

• Email inquiries: Typically within 1–2 business days
• Text inquiries: Typically within 1 business day

Response times may be longer during holidays, promotional events, product launches, or periods of unusually high inquiry volume.

Order Assistance

To help us assist you efficiently, please include:

• Your order number, if applicable
• The email address associated with your order
• A detailed description of your request

We appreciate your patience and look forward to assisting you.